While food delivery and online ordering were already on the path to become a $200 billion market by 2025, COVID-19 related lockdowns are resulting in even higher adoption. With dine-in prohibited due to social distancing, most foodservice businesses can now only offer food delivery or takeout to keep their doors open.
If you own or manage a restaurant, chances are you are busy putting systems in place to manage food delivery. And you are not alone! The search for food delivery software has spiked 179%* on our website between February and March 2020.
To help you find tools that don’t require much investment, we have prepared this list of popular free and open source software for online food ordering. We will talk about the features offered by these tools and answer some frequently asked questions (FAQs).
The tools included here are selected based on how frequently they appear on Google’s Search Engine Results Page (SERP), the features they offer, and the presence of a stand-alone free module. To know more about how we selected these tools, read our methodology here.
let us understand what core features they offer.
Online menu: Feature your restaurant’s menu on a website, mobile app, or social media page.
Online ordering: Receive orders through online and offline sources, streamline them, and send them to the kitchen for preparation.
Kitchen management: Notify the kitchen about incoming orders via printed tickets or a digital screen.
Delivery routing: Prepare the shortest route (either with built-in features or via integration with third-party tools) for multiple deliveries and direct delivery agents to customer locations.
Delivery team management: Create profiles for delivery agents (either with built-in features or via integration with third-party tools) and store their personal information in one place.
Delivery zone management: Set the area the restaurant caters to (either with built-in features or via integration with third-party tools).
Flipdish helps restaurants and cafes set up branded websites and mobile apps for online ordering. The tool also provides a dashboard for a quick overview of online sales performance, average order value, and order location/source. It offers delivery-related core features via integration with service dispatch and field service management tools.
Highlight to know: The tool offers built-in marketing features to support notifications and loyalty programs. It also offers SEO optimization for websites to help them rank higher in Google SERP.
GloriaFood is an online ordering tool that helps restaurants and cafes receive orders from their websites and Facebook pages. It also offers an app for restaurants to streamline incoming orders and accept or reject them. The tool offers delivery tracking via integration with restaurant delivery software, such as Tookan.
Ontabee helps restaurants and cafes streamline online ordering and manage in-house delivery teams. It also offers a digital wallet that customers can recharge and use to pay for orders. Additionally, the tool provides a comment field for customers to add cooking instructions and enables reporting hourly sales, total orders, and total sales.
TastyIgniter is an open source tool that helps restaurants and cafes set up online ordering and manage incoming orders. You can either plug it into an existing website or use vendor-supplied extensions to create a new website. It also offers features such as customized delivery zones, newsletter campaigns for marketing, and promo codes for discounts.
Online food ordering software typically has one of the following two deployment models:
Cloud-based: The responsibility of hosting and managing the tool rests with the vendor, and you can access the tool via a browser or mobile/web/desktop app. However, cloud-based tools usually come with multiple limitations and are comparatively less flexible.
This is a good option for single-outlet restaurants and cafes that do not have a lot of traffic and want to dip their feet into online food ordering.
On-premise: The responsibility of hosting and managing the tool rests with you, so you’ll need reasonable technical knowledge and some IT infrastructure (such as a small server or cloud-hosting subscription) to use such tools. Open source tools fall in this category and offer a lot of leeway with functionalities since you can tweak them to your unique requirements.
This is ideal for multioutlet restaurants and cafes that can afford to build an IT setup.
Comeneat is the right solution. Comeneat is an online food Order and Delivery platform launched by Roamsoft with a drive to connect the customers to the Restaurant. The process of taking online food orders and delivery is simplified by utilizing this platform.